Customer Service

AMCHOR Investment Strategies SGIIC, S.A. (hereinafter, “AMCHOR”), in accordance with the provisions of Order ECO/734/2004 and Law 10/2025, makes available to its clients a Customer Service (hereinafter, the “CS”), which is responsible for handling and resolving complaints and claims submitted by clients in matters relating to their rights and interests.

AMCHOR provides its clients with a Customer Defense Regulation, which regulates the internal rules and operation of the CS, as well as the procedure for processing and resolving complaints and claims submitted by clients.

Clients may submit their complaints or claims in writing, either in hard copy or by email, addressed in the first instance to the Head of AMCHOR’s Customer Service:

Ms. Florencia López André

Calle Velázquez, 166

28002 Madrid, Spain

Telephone: +34 91 700 47 77

Business Hours:

Monday to Friday, from 9:00 a.m. to 3:00 p.m. and from 4:00 p.m. to 6:00 p.m.

AMCHOR CS will handle and resolve complaints and claims submitted by clients within a maximum period of one (1) month from the date of submission. If, after this period, you have not received a response, or if you are not satisfied with the resolution, you may refer the matter to the CNMV Complaints Service:

Investor Assistance Office – Complaints Service

C/ Edison, 4 – 28006 Madrid, Spain

Tel.: +34 902 149 200