AMCHOR Investment Strategies SGIIC, S.A. (“AMCHOR”), in accordance with the terms of Order ECO 734/2004, provides its clients with a Customer Support Service (“CSS”) to deal with and resolve any complaints and claims submitted by its clients in relation to their interests and rights.
AMCHOR provides customers with a Customer Defence Regulation, which regulates the internal rules and functioning of the Customer Support Service, as well as the process for dealing with and resolving complaints and claims presented by customers.
You may submit your complaints or claims, in the first instance, to the head of AMCHOR Customer Support Department:
Ms. María Palomino Martínez del Cerro
Calle Velázquez 166
AMCHOR CSS must respond and resolve the complaints of its clients within a maximum period of two months from the date of submission.
If after this period you have not received a resolution, you are not satisfied with the resolution or one month has passed without any response since you filed your complaint, you may contact:
Oficina de Atención al Inversor – Servicio de Reclamaciones (Investor Service Office – Complaints Service)
C/ Edison,4 – 28006. Madrid
Tel.: 902 149 200